All requests for service must be made at least 24 hours in advance. If you have a more immediate need, please call our office at (909)336-2704. If assistance is needed after-office hours, the answering service will receive your call and notify either the patrolman on duty or the office on the next business day.
SHORT TERM RENTALS
The 24/7 Local Contact Your STR Permit Demands
Protect your Short-Term Rental permit with Hammer’s specialized patrol and response services. Designed to satisfy local 'Good Neighbor' policies and emergency contact requirements, our STR packages provide 24-hour disturbance response, key holding, and routine property monitoring. Choose the plan that best fits your rental's needs and rest easy knowing that Lake Arrowhead’s most trusted patrol team is on call for you and your guests.
Pre-Stay Walk Through
We are your ears & eyes. Every week we ensure your house is guest ready, eliminating most emergency calls.
Trash Solutions
We put your trash cans out for pick up by Mountain Disposal or can simply haul the trash weekly (see additional services for rates).
On The Ground Services
From the first call to let you know something needs repair, to scheduling a reliable repairman, we solve your household problems.
24-Hour Guest Assistance
We are the local “go-to” people for all your renter’s questions.
House Cleaning Made Easy
Whether you have your own trusted house cleaner or need help finding one, we set up the post-stay cleanings. The independent cleaners will bill you directly.
Peace of Mind
Rest easy-- we respond to complaints within 30 minutes and provide documentation to meet San Bernardino County requirements. If you use vacation rental sites like Airbnb, VRBO or Evolve, you still need local services and contacts. That’s where we come in – and with no revenue share you’ll keep more of what you earn.
Snow Removal
Use our automatic snow removal or call when needed. Billed separately, call for rates. First priority goes to Gold level clients.
Package Delivery
Avoid porch pirates! We happily bring your delivered packages into your house. Or if you prefer, you can send packages to our address and we will ensure their safety. This can also be an option when you need someone to sign for receipt of your package.
Delivery Assistance
Need help receiving and accessing large deliveries? We can meet drivers and oversee the delivery of appliances, furniture, and other essential items, ensuring everything arrives safely, and is placed where you need it.
Stay Compliant. Stay Open. Choose Your Platinum Plan.
Choose the level of protection and compliance that’s right for your short-term rental. Our Platinum Basic and Platinum Plus packages are built to satisfy local ordinances while protecting your property’s integrity. With 24-hour response, guest contact services, and proactive maintenance checks, we ensure your home is always guest-ready and your permit remains secure.
PLATINUM BASIC
$109
/MONTH
Signage
24-Hour response to complaints within 30 minutes, as mandated by San Bernardino County Ordinance
Record keeping of complaints and resolution, as mandated by San Bernardino County Ordinance
Arrange for house cleaning by qualified, independent cleaners
Coordinating contractors/service persons (charged per request)
Key Holding
Fax service
24-hour response to your monitored alarm system
24-hour guest contact
Weekly perimeter checks of all accessible areas of your home
Weekly interior home inspections of all accessible areas
Turn water valves on/off
Weekly check of thermostats, water heater, furnace, washing machine valves, refrigerator & telephone
Lock all doors & windows
Arrival preparation (no additional charge if done at time of weekly house check)
Trash Hauling (charged per bag or can)
MOST POPULAR
PLATINUM PLUS
$229
/MONTH
Signage
24-Hour response to complaints within 30 minutes, as mandated by San Bernardino County Ordinance
Record keeping of complaints and resolution, as mandated by San Bernardino County Ordinance
Arrange for house cleaning by qualified, independent cleaners
Coordinating contractors/service persons (charged per request)
Key Holding
Fax service
24-hour response to your monitored alarm system
24-hour guest contact
Weekly perimeter checks of all accessible areas of your home
Weekly interior home inspections of all accessible areas
Turn water valves on/off
Weekly check of thermostats, water heater, furnace, washing machine valves, refrigerator & telephone
Lock all doors & windows
Arrival preparation (no additional charge if done at time of weekly house check)